Virus Protection

Service-Category: IT Security

Our service includes the provision of an anti-virus software package for Windows, Linux, and Mac users, the maintenance of a virus scanner on our central email server, and support in the cut-off process of infected devices.

Service description

  • For devices used in university business (Windows, Linux, and Mac) we provide the virus protection software Bitdefender Endpoint Security Tools as a download.
  • All emails going through the university mail server are scanned for viruses. Infected emails are rejected by the server.
  • We continuously monitor the campus' network and main servers in respect of attacks or other similar behaviour of infected devices. In case of an identification of a malicious source within the network we immediately take measures: The IP address of the infected device is blocked to limit damages to the subnet. In order to rehabilitate the device, the user must apply to the kiz through an online form in which the user guarantees the execution of measures to secure the health of the device. Should the malicious source be outside of the campus network, a blockage is ensured through a reconfiguration of the firewall.

User groups

The provided virus protection software may be used on university devices or devices used in university business ONLY. All other services are provided for every department and its members, as well as every other user within the campus network.

Service hours

24/7 every day of the year

Application conditions

In order to download the virus protection software Bitdefender Endpoint Security Tools there is no need for an application. Entitled users can download the software after a login with our  Higher Education Services Portal 'Download Software' -> 'Systemsoftware'

Communication and Information Centre (kiz)

  • Helpdesk

    Please contact us if you have questions or problems related to the kiz services:
    Mon - Fri  8 a.m. - 6 p.m.
    +49 (0)731/50-30000
    helpdesk(at)uni-ulm.de
    Customer Portal
    [more]

  • Service Points

    Service Points are locations where you can visit us personally.
    [more]

  • Identity Management

    Using self-service functions of the Identity Management System (IDM):

    • Administer permissions
    • Subscribe to services
    • Change passwords
    • ...

    IDM Self Services
    [more]

  • Literature Search


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