Books

Mathias Klier:
Gestaltung kundenzentrischer Informationssysteme - Beiträge zur Planung und Bewertung von Datenqualitätsmaßnahmen und Kommuniktionsstandards
Dissertation, University of Augsburg 2008

Refereed Papers in Scientific Journals

Bernd Heinrich, Diana Hristova, Mathias Klier, Alexander Schiller, Michael Szubartowicz:
Requirements for Data Quality Metrics
In: ACM Journal of Data and Information Quality (JDIQ) (in press).

Miriam Däs, Julia Klier, Mathias Klier, Georg Lindner, Lea Thiel: 
Customer Lifetime Network Value: Customer Valuation in the Context of Network Effects
In: Electronic Markets (online first).

Mathias Klier, Bernd Heinrich:
Datenqualität als Erfolgsfaktor im Business Analytics
In: Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung  28 (2016) 8-9, pp. 488-494.

Catherine Baethge, Julia Klier, Mathias Klier:
Social Commerce – State-of-the-Art and Future Research Directions
In: Electronic Markets  26 (2016) 3, pp. 269-290.

Julia Klier, Mathias Klier, Anna-Luisa Müller, Christian Rauch:
The Impact of Self-Service Technologies – Towards an Economic Decision Model and its Application at the German Federal Employment Agency
In: Journal of Decision Systems 25 (2016) 2, pp. 151-172.

Julia Klier, Mathias Klier, Sebastian Muster:
How to Manage IS Requirements in Complex Public Sector Structures: Toward an Action Design Research Approach
In: Requirements Engineering (2016, online first)

Bernd Heinrich, Mathias Klier, Steffen Zimmermann:
Automated Planning of Process Models: Design of a Novel Approach to Construct Exclusive Choices
In: Decision Support Systems (2015) 78, pp. 1-14.

Bernd Heinrich, Mathias Klier:
Metric-based Data Quality Assessment - Developing and Evaluating a Probability-based Currency Metric
In: Decision Support Systems (2015) 72, pp. 82-96.

Bernd Heinrich, Mathias Klier, Lars Lewerenz, Steffen Zimmermann:
Quality of Service-aware Service Selection: A Novel Approach Considering Potential Service Failures and Non-Deterministic Service Values
In: INFORMS Service Science, A Journal of the Institute for Operations Research and the Management Sciences 7 (2015) 1, pp. 1-22.

Katharina Berger, Julia Klier, Mathias Klier, Florian Probst:
A Review of Information Systems Research on Online Social Networks
In: Communications of the Association for Information Systems 35 (2014) 1, pp. 145-172.

Julia Heidemann, Mathias Klier, Andrea Landherr, Steffen Zimmermann:
The Optimal Level of CRM IT Investments - An Economic Model and its Application at a Financial Services Provider
In: Electronic Markets 23 (2013) 1, pp. 73-84.

Julia Heidemann, Mathias Klier, Florian Probst:
Online Social Networks: A Survey of a Global Phenomenon
In: Computer Networks 56 (2012) 18, pp. 3866 -3878.

Martin Gneiser, Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Valuation of Online Social Networks Taking into Account Users' Interconnectedness
In: Information Systems and E-Business Management 10 (2012) 1, pp. 61-84.

Julia Heidemann, Marcus Kaiser, Mathias Klier, Florian Probst:
Customer lifetime value-based sales force control in the financial services industry - an incentive-compatible remuneration model
In: Journal of Management Control 23 (2012) 1, pp. 27-51.

Bernd Heinrich, Mathias Klier, Quirin Görz:
Ein metrikbasierter Ansatz zur Messung der Aktualität von Daten in Informationssystemen
In: Zeitschrift für Betriebswirtschaft (ZfB) 82 (2012) 11, pp. 1193-1228.

Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst, Florian Calmbach:
Special Interest Networks - Eine Fallstudie am Beispiel von Netzathleten.de
In: HMD - Praxis der Wirtschaftsinformatik 48 (2011) 282, pp. 103-112.

Bernd Heinrich, Mathias Klier:
Assessing data currency — a probabilistic approach
In: Journal of Information Science 37 (2011) 1, pp. 86-100.

Bernd Heinrich, Mathias Klier, Marc-Andre Bewernik:
Einführung von Kommunikationsstandards in Unternehmensnetzwerken – ein gestaltungsorientierter Ansatz bei dezentraler Entscheidungsstruktur
In: Zeitschrift für Betriebswirtschaft (ZfB) 81 (2011) 4, pp. 447-485.

Mathias Klier, Julia Heidemann, Benno Günther:
Die Ermittlung des Kundenpotenzials im Controlling
In: Zeitschrift für Controlling & Management 54 (2010) 1, pp. 48-54.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
A Procedure to Develop Metrics for Currency and its Application in CRM
In: ACM Journal of Data and Information Quality (JDIQ) 1 (2009) 1, pp. 5:1-5:28.

Bernd Heinrich, Mathias Klier:
Die Messung der Datenqualität im Controlling – Ein metrikbasierter Ansatz und seine Anwendung im Kundenwertcontrolling
In: Zeitschrift für Controlling und Management (ZfCM) 53 (2009) 1, pp. 34-42.

Mathias Klier:
Metriken zur Bewertung der Datenqualität - Konzeption und praktischer Nutzen
In: Informatik-Spektrum 31 (2008) 3, pp. 223-236.

Bernd Heinrich, Mathias Klier, Marc-Andre Bewernik:
Unternehmensweite Anwendungsintegration — Zentrale Anreizsetzung zur Realisierung von Netzwerkeffekten bei dezentralen Entscheidungsstrukturen
In: Wirtschaftsinformatik 48 (2006) 3, pp. 158-168.

Bernd Heinrich, Mathias Klier:
Ein Optimierungsansatz für ein fortlaufendes Datenqualitätsmanagement und seine praktische Anwendung bei Kundenkampagnen
In: Zeitschrift für Betriebswirtschaft (ZfB) 76 (2006) 6, pp. 559-587.

Papers in Journals

Julia Klier, Mathias Klier, Alexander Richter, Rolf T. Wigand:
Social Media Networks in Business (Editorial of the Special Issue on Social Media Networks in Business)
In: Computer Networks (2017) 114, pp. 111-113.

Julia Klier, Mathias Klier, Rolf T. Wigand:
The Connectedness, Pervasiveness and Ubiquity of Online Social Networks (Editorial of the Special Issue on Online Social Networks)
In: Computer Networks (2014) 75, pp. 473-476.

Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Soziale Netzwerke im Web - Chancen und Risiken im CRM von Unternehmen
In: Wirtschaftsinformatik & Management 3 (2011) 3, pp. 40-45.

Holger Wandt, Mathias Klier:
Der ROI von Datenqualitätsmaßnahmen
In: Direkt Marketing 45 (2009) 8, pp. 38-40.

Papers in Books

Mathias Klier, Bernd Heinrich:
Datenqualität von Big Data als Erfolgsfaktor im Customer Relationship Management
In: Horváth, P.; Michel, U. (Eds.), Digital Controlling & Simple Finance: Die Zukunft der Unternehmenssteuerung. Schäffer-Poeschel Verlag, Stuttgart 2016, pp. 13-24.

Bernd Heinrich, Mathias Klier:
Datenqualitätsmetriken für ein ökonomisch orientiertes Qualitätsmanagement
In: Hildebrand, K.; Gebauer, M.; Hinrichs, H.; Mielke, M. (Eds.), Daten- und Informationsqualität: Auf dem Weg zur Information Excellence. Vieweg + Teubner, Wiesbaden 2008, 2012, pp. 49-66.

Bernd Heinrich, Mathias Klier, Steffen Zimmermann:
Automated Planning of Process Models –Towards a Semantic-based Approach
In: Smolnik, S.; Teuteberg, F.; Thomas, O. (Eds.), Semantic Technologies for Business and Information Systems Engineering: Concepts and Applications. IGI Global, Hershey, Pa. 2012, pp. 169-194.

Refereed Papers in Conference Proceedings

Julia Klier, Mathias Klier, Alexander Richter, Katharina Wiesneth:
Two Sides of the Same Coin? – The Effects of Hierarchy Inside and Outside Enterprise Social Networks
In: Proceedings of the 38th International Conference on Information Systems (ICIS) 2017, Seoul, South Korea.

Catherine Baethge, Julia Klier, Mathias Klier, Georg Lindner:
Customers’ Influence Makes or Breaks Your Brand’s Success Story – Accounting for Positive and Negative Social Influence in Online Customer Networks
In: Proceedings of the 38th International Conference on Information Systems (ICIS) 2017, Seoul, South Korea.

Annette Felgenhauer, Julia Klier, Mathias Klier, Georg Lindner:
The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network
In: Proceedings of the 25th European Conference on Information Systems (ECIS) 2017, Guimarães, Portugal.

Annette Felgenhauer, Solveigh Hieronimus, Julia Klier, Mathias Klier, Georg Lindner:
Mobile Job Search Applications – New Pathway to increase Youths’ Job Application Efforts?
In: Proceedings of the 25th European Conference on Information Systems (ECIS) 2017, Guimarães, Portugal.

Julia Klier, Mathias Klier, Georg Lindner:
Social Engagement and Customer Profitability in Online Customer Networks 
In: Proceedings of the 24th European Conference on Information Systems (ECIS) 2016, Istanbul, Turkey.

Alexandra Cetto, Julia Klier, Mathias Klier, Alexander Richter, Katharina Wiesneth:
The Blessing of Giving: Knowledge Sharing and Knowledge Seeking in Enterprise Social Networks
In: Proceedings of the 24th European Conference on Information Systems (ECIS) 2016, Istanbul, Turkey.

Marietheres Dietz, Julia Klier, Mathias Klier, Katharina Wiesneth:
Bürgerzufriedenheit durch E-Government? – Eine Analyse auf Basis des Kano-Modells
In: Tagungsband der Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Ilmenau, Germany.

Alexander Richter, Corinna Hetmank, Maria Müller, Julia Klier, Mathias Klier:
Enterprise Social Networks from a Manager’s Perspective (Best Paper Award)
In: Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS) 2016, Kauai, USA. 

Bernd Heinrich, Mathias Klier, Lars Lewerenz, Michael Mayer:
Enhancing Decision Support in Multi User Service Selection
In: Proceedings of the 36th International Conference on Information Systems (ICIS) 2015, Fort Worth, USA.

Sebastian Behrendt, Julia Klier, Mathias Klier, Alexander Richter, Katharina Wiesneth:
The Impact of Formal Hierarchies on Enterprise Social Networking Behavior
In: Proceedings of the 36th International Conference on Information Systems (ICIS) 2015, Fort Worth, USA.

Alexandra Cetto, Julia Klier, Mathias Klier:
Why should I do it myself? Hedonic and utilitarian motivations of customers' intention to use self-service technologies
In: Proceedings of the 23rd European Conference on Information Systems 2015 (ECIS) 2015, Münster, Germany.

Julia Klier, Mathias Klier, Anna-Luisa Müller, Christian Rauch:
Customers Can Do Better! A Case Study of Self-Service Technologies at the German Federal Employment Agency
In: Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik (WI) 2015, Osnabrück, Germany.

Julia Klier, Mathias Klier, Volker Rebhan, Lea Thiel:
Can Social Media Help to Alleviate Skilled Worker Shortage? First Insights from the German Federal Employment Agency
In: Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik (WI) 2015, Osnabrück, Germany.

Katharina Berger, Julia Klier, Mathias Klier, Alexander Richter:
Who is Key? - Value Adding Users in Enterprise Social Networks
In: Proceedings of the 22nd European Conference on Information Systems (ECIS) 2014, Tel Aviv, Israel.

Bernd Heinrich, Mathias Klier:
Addressing Methodical Aspects of Interdependent Standardization Decisions
In: Proceedings of the 22nd European Conference on Information Systems (ECIS) 2014, Tel Aviv, Israel.

Julia Klier, Mathias Klier, Lea Thiel, Florian Probst:
Customer Lifetime Network Value
In: Proceedings of the Proceedings of the 35th International Conference on Information Systems (ICIS) 2014, Auckland, New Zealand.

Alexander Richter, Julia Heidemann, Mathias Klier, Sebastian Behrendt:
Success Measurement of Enterprise Social Networks
In: Proceedings of the 11. Internationale Tagung Wirtschaftsinformatik (WI) 2013, Leipzig, Germany.

Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Ökonomische Potenziale einer Online-Kundenwertanalyse zur gezielten Kundenansprache im Internet
In: Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI) 2012, Braunschweig, Germany.

Bernd Heinrich, Mathias Klier, Steffen Zimmermann:
Automatisierte Modellierung, Umsetzung und Ausführung von Prozessen – Ein Web Service-basiertes Konzept
In: Proceedings of the 10. Internationale Tagung Wirtschaftsinformatik (WI) 2011, Zürich, Switzerland.

Lukas Demetz, Bernd Heinrich, Mathias Klier:
Analyzing the Impact of new Features on Users’ Communication Activities in Online Social Networks
In: Proceedings of the 19th European Conference on Information Systems (ECIS) 2011, Helsinki, Finland.

Julia Heidemann, Mathias Klier, Florian Probst:
Identifying Key Users in Online Social Networks: A PageRank Based Approach
In: Proceedings of the 31st International Conference on Information Systems (ICIS) 2010, St. Louis, USA.

Martin Gneiser, Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst:
Quantifying Users' Interconnectedness in Online Social Networks - An Indispensible Step for Economic Valuation
In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS) 2009, San Francisco, USA.

Bernd Heinrich, Mathias Klier:
A Novel Data Quality Metric for Timeliness considering Supplemental Data
In: Proceedings of the 17th European Conference on Information Systems (ECIS) 2009, Verona, Italy.

Martin Gneiser, Julia Heidemann, Mathias Klier, Christian Weiß:
Valuation of online social networks - an economic model and its application using the case of Xing.com
In: Proceedings of the 17th European Conference on Information Systems (ECIS) 2009, Verona, Italy.

Mathias Klier:
Does Data Quality Matter? Analyzing Data Quality and Marketing Effectiveness
In: Proceedings of the 7th German Information Quality Management Conference (GIQMC) 2009, Potsdam, Germany.

Julia Heidemann, Mathias Klier, Andrea Landherr, Steffen Zimmermann:
Ökonomische Planung kundenorientierter IT-Investitionen - ein modellbasierter Ansatz und seine Anwendung bei einem Finanzdienstleister
In: Proceedings of the 9. Internationale Tagung Wirtschaftsinformatik (WI) 2009, Wien, Austria.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
Does the EU Insurance Mediation Directive Help to Improve Data Quality? - A Metric-based Analysis
In: Proceedings of the 16th European Conference on Information Systems (ECIS) 2008, Galway, Ireland.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
DQ Metrics: A Novel Approach to Quantify Timeliness and its Application in CRM
In: Proceedings of the 12th International Conference on Information Quality (ICIQ) 2007, Boston, USA.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
How to measure Data Quality? A Metric-based Approach
In: Proceedings of the 28th International Conference of Information Systems (ICIS) 2007, Montreal, Canada.

Bernd Heinrich, Marcus Kaiser, Mathias Klier:
Metrics for Measuring Data Quality - Foundations for an Economic Oriented Management of Data Quality
In: Proceedings of the 2nd International Conference on Software and Data Technologies (ICSOFT) 2007, Barcelona, Spain.

Bernd Heinrich, Mathias Klier:
Datenqualitätsmetriken für ein ökonomisch orientiertes Qualitätsmanagement
In: Proceedings of the 4th German Information Quality Management Conference & Workshop (GIQMC) 2006, Bad Soden, Germany.