IT consultation hours

Service category: Consulting & Help

Trained employees of the kiz advise members of the university with:

  • purchasing PC hardware
  • installing operations systems and software
  • help to configure network access (WLAN, LAN, VPN)
  • the removal of viruses
  • the elimination of minor problems of all kind

The service is especially (but not limited to) mobile users (notebooks, tables). It is provided as a "walk-in" service in the kiz offices.

Kiz University East
Building O26 Level 5 Room 5407

Service description 

  • Advice on purchasing IT hardware (PCs, notebooks, tablets, etc.)
  • Help with the installation of operating systems and application programs
  • Help with the configuration of the network access (WLAN, LAN, VPN) as well as the accesses to other IT services of the kiz
  • Help with the removal of computer viruses as well as the eleimination of minor problems of all kind
  • The service is provided in the offices of the kiz (O26 level 5 room 5407). Devices which have to be installed or troubleshooted must be brought along.
  • An on-site support is generally not possible and can only be provided in inevitable cases by arrangement and depending on vacant capacities as well as exclusively on the campus Oberer Eselsberg.

User groups

Members of Ulm University

Service hours

Mo - Th 9:00 - 12:00 and 13:00 - 16:00
Fr 9:00 - 12:00
During the lecture-free time, the office hours may be different.

Application conditions

The service can be used without a separate application.


No fees or charges will be charged for the service. 

Communication and Information Centre (kiz)

  • Helpdesk

    Please contact us if you have questions or problems related to the kiz services:
    Mon - Fri  8 a.m. - 5 p.m.
    +49 (0)731/50-30000
    Support Portal

  • Service Points

    Service Points are locations where you can visit us personally.

  • Identity Management

    Using self-service functions of the Identity Management System (IDM):

    • Administer permissions
    • Subscribe to services
    • Change passwords
    • ...

    IDM Self Services

  • Literature Search

  • kiz from A to Z

    With about 400 keywords you will get direct access to our services.
    A-Z List
    If something isn't listed, please contact our Internet Editorial Office