Librarian Information

Service category: Consulting & Help

In general, the Library’s Reference and Information Services team provides second level support in issues relevant to information retrieval, document delivery, and library use. The Information Desk in the central library also directly handles a broad range of patron questions about library services.

Service description

  • General and library-related assistance: administrative information (opening hours, etc.); technical guidance, e.g. scanner instruction; reading room orientation (e.g. Where can I find books on computer science?); help with the library catalog, such as explaining where a particular book is shelved  and catalog self-service functions (renewals and reservations); reference assistance (thematic questions, citation verifications, etc.)
  • Support in selecting and searching the correct catalog or database for your needs
  • Information about e-resources (e-journals, e-books, full-text databases and portals, access to licensed e-media, repositories, electronic table of contents of printed books and other media, etc.)
  • Local, regional, national, and international document delivery (including express orders, handling problem interlibrary loan orders, information about commercial document delivery services)
  • Guidance in carrying out a literature search: demonstrate search strategies in local and national online catalogues; introduction to special and interdisciplinary database thesauri, meta-catalogs (e.g. KVK), information portals, etc.
  • Theses search in the Deutsche Nationalbibliographie

User groups

All individuals and institutions who qualify to use kiz services (see Benutzungsordnung).

Service hours

Mon – Fri 9 a.m. – 5 p.m., Sat 10 a.m. – 2 p.m. (office hours)
24 x 7 x 365 (e-mail, online forms, fax)
We also offer appointments during and after office hours.

Application Procedures


Charges / Fees

Reference consultations are free of charge. Fees apply for services such as photocopies, scans, interlibrary loan, or Document Delivery Service orders that may result from the consultation.

Communication and Information Centre (kiz)

  • Helpdesk

    Please contact us if you have questions or problems related to the kiz services:
    Mon - Thu: 8 a.m. - 5 p.m.
    Fri: 8 a.m. - 4 p.m.
    Tel: +49 (0) 731 / 50 - 30000
    (University intern: 30000)

    Support Portal

  • Service Points

    Service Points are locations where you can visit us personally.


  • Identity Management

    Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.

    IDM Self Services

  • Literature Search

  • kiz from A to Z

    With about 400 keywords you will get direct access to our services. If something isn't listed, please contact our Internet Editorial Office.

    A-Z List

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