ILL Terms of Use

Please note the following information:

  • To place an ILL request, go to the library catalogue and conduct a search.
  • ILL fee: 1,50 EUR (per loan or photocopy - up to 20 pages). Articles longer than 20 pages incur an additional charge.  International orders can possibly be much more expensive. The patron must agree to these fees in advance (approximate cost is 10-20 EUR).
  • Delivery is usually within one week (photocopies: 1 - 4 days).
  • You must have a library account to order. Non-university patrons can apply for a kiz service card.
  • The ILL fee is to be understood as a processing fee that must be paid, even if the library is unable to fulfill the order. The completion quota is 96,1 %.
  • The Interlibrary Loan Regulations apply.
  • The following item are excluded from ILL
    • Materials held by the library, even if it is currently out on loan or belongs to a reference collection.
    • Degree theses (Diplom, bachelor’s, and master’s theses)
    • Patent specifications
    • Loose-leaf collections
  • Electronic delivery is not available.
  • Order processing is for the most part fully automated and therefore accelerated.
  • The library offers a fee-based service for express orders  Expresslieferdienst (self retrieval, delivery by in-house mail, postal service, or fax).

Communication and Information Centre (kiz)

  • Helpdesk

    Please contact us if you have questions or problems related to the kiz services:
    Mon - Fri  8 a.m. - 6 p.m.
    +49 (0)731/50-30000
    (University intern: 30 000)
    helpdesk(at)uni-ulm.de
    Support Portal
    [more]

  • Service Points

    Service Points are locations where you can visit us personally.
    [more]

  • Identity Management

    Using self-service functions of the Identity Management System (IDM):

    • Administer permissions
    • Subscribe to services
    • Change passwords
    • ...

    IDM Self Services
    [more]

  • Literature Search


  • kiz from A to Z

    With about 400 keywords you will get direct access to our services.
    A-Z List
    If something isn't listed, please contact our Internet Editorial Office