Express delivery service

Service category: Document delivery

Delivery service for urgent orders of articles and books that need to be obtained more quickly than through interlibrary loan. There is a charge for this service.

Go to Form: Express delivery

Performance features

Order via web form. Processing from the kiz's own stock or via the direct ordering service subito (mainly via the Library Service of subito) or, in special cases, via other interlibrary loan partners if the item is requested in paper form. Copies can be delivered within one or a maximum of three working days (excluding any postage from the kiz to the customer). We obtain PDF files via the supplier fizAutoDoc.

User groups

Members of the university and the hospital as well as private individuals who have an account in the library system (either part of the kiz account or the kiz service card). Commercial customers are excluded.

Service hours

24 x 7 x 365 (orders)
Mon - Fri 09:00 - 17:00 and Sat 10:00 - 14:00 (order processing; on Saturdays only during the lecture period)

Application modalities

Holders of a kiz account (as well as an activated library account) can use the express delivery service without a separate application. Users who are also entitled to use the service must apply for a chargeable kiz service card, which can be obtained from the Library Head Office at the Lending Service Point or from the Helmholtzstraße Library.

Fee / Charge

For the use of the service, fees or charges are calculated on the basis of the applicable schedule of fees and charges.

Communication and Information Centre (kiz)

  • Helpdesk

    Please contact us if you have questions or problems related to the kiz services:

    Office hours
    Mon - Thu 9 - 12 h and 13 - 15:30 h
    Fri 9 - 12 h

    Phone
    +49 (0) 731 / 50 - 30000

    Telefax
    +49 (0) 731 / 50 - 1230000

    Order a Callback
    helpdesk(at)uni-ulm.de
    Support Portal
    [more]

  • Service Points

    Service Points are locations where you can visit us personally.

    [more]

  • Identity Management

    Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.

    IDM Self Services
    [more]

  • Literature Search

  • kiz from A to Z

    With about 400 keywords you will get direct access to our services. If something isn't listed, please contact our Internet Editorial Office.

    A-Z List

Elsevier Emergency Supply

Members of the university can order articles from Elsevier journals (from 2018) free of charge.

Article order Elsevier