Business Process Management in the Digital Era: Scenarios, Challenges, Technologies

Universität Ulm

Invited Keynote Presentation

16th International Conference on Business Process Management (BPM 2018)

Manfred Reichert, Sydney, Australia, 12 September 2018, 12:55 AM

The Internet of Things (IoT) has become increasingly pervasive in daily life as digitization plays a major role, both in the workplace and beyond. Along with the IoT, additional technologies have emerged, such as augmented reality, mobile and cognitive computing, blockchains or cloud computing, offering new opportunties for digitizing business processes. For example, the Industrial IoT is considered as essential for realizing the Industry 4.0 vision, which targets at the digital transformation of manufacturing processes by integrating smart machines, data analytics, and people at work. Though digitization is a business priority in many application areas, the role of digital processes and their relation with physical (i.e. real-world) ones have not been well understood so far, often resulting in an alignment gap between digital and physical process. In this keynote characteristic scenarios for digitizing processes in a cyber-physical world are illustrated and the challenges to be tackled are discussed. Moreover, a link between the scenarios and contemporary BPM technologies is established, indicating the mutual benefits of combining BPM with IoT and other digital technologies.