How Healthcare Professionals Comprehend Process Models - An Empirical Eye Tracking Analysis

Ulm University

Presentation at the 34th IEEE CBMS International Symposium on Computer-Based Medical Systems;

Michael Winter, Online-Event, Online-Event, 7 June 2021, 12:00 AM

Digitization is advancing rapidly in many prevalently analogue domains such as healthcare. For the latter domain, the synergies with modern information technologies (IT) have become an integral part regarding communication and collaboration. For this reason, a comprehensible language is of importance in order to allow a frictionless exchange of information between domain experts. The Business Process Model and Notation (BPMN) 2.0 represents a promising notation that may be applied as lingua franca. Although the BPMN 2.0 is widespread applied by experts in business and industry, little experience exists how BPMN 2.0 is adopted in healthcare. In order to assess how BPMN 2.0 is deployed in healthcare, we conducted a preliminary eye tracking study, in which n = 16 professionals from healthcare comprehended a particular BPMN 2.0 process model. The results indicate that BPMN 2.0 might be a candidate for a lingua franca to foster the comprehensible exchange of information as well as collaboration between healthcare and IT.