Today, businesses have access to very extensive and ever-growing amounts of data – for example via social media and the internet (e.g. online social networks, wikis, rating and review communities, discussion forums), but also in traditional databases (e.g. data warehouses, customer databases) and through direct customer contact (e.g. humanoid robots like Pepper). The majority of the available data is stored in unstructured form (images, videos, texts). Methods for automated analysis are needed in order to harness this treasure trove of data. The Big Data Analytics & AI unit conducts research into concrete application possibilities and the resulting benefits of artificial intelligence methods in the analysis of (un)structured data. The comprehensibility of these methods is also explored in the Explainable Artificial Intelligence section.

#Big Data #AI #Pepper

Projects

• Automation of email inboxes in the insurance sector
• Use of humanoid robots in customer service
• Information Extraction
• Development of an intelligent digital agent for the (partially) automated answering of customer queries