The Social Impact of Information Systems
The use of modern information systems for social progress
Modern information systems can not only deliver economic value but also make a significant contribution to addressing social and societal problems and challenges. Our research into the social impact of information systems focuses on the pressing social issues of our time, such as unemployment, skills shortages, integration and the strengthening of democracy. For example, our studies have shown that digital applications enhance the efforts of young jobseekers and that online peer groups (i.e. digital self-help groups) in particular prove to be valuable in numerous social contexts, such as unemployment under difficult conditions, unemployment among older people, career guidance for young people, or the integration of refugees. The digital nature of modern information systems brings particular advantages, such as flexibility in terms of time and location, as well as the possibility of anonymity and thus a protected exchange. Artificial intelligence can act as an additional catalyst for social innovation, for example by enabling counselling to be scaled up and personalised.
Our research focuses on the following areas:
- Design and evaluation of new information systems to address societal challenges
- Social media and AI for counselling and mentoring
- Digital disinformation
#Social Impact #AI for Good #Digital in the Public Sector
Projects