proCollab: Challenges, Requirements and Approaches

Universität Ulm

PhD Seminar, Nicolas Mundbrod, Room: O27/545, Time: 04:30 pm, Date: May 13, 2013

Collaborative knowledge work is becoming the predominant type of work in highly developed countries. Leveraging their expertise, skills, and experiences, knowledge workers daily deal with demanding situations in knowledge-intensive processes. Due to its complexity and uncertainty, knowledge-intensive processes cannot be foreseen and, hence, they emerge stepwise and goal-oriented. Naturally, support for knowledge-intensive processes cannot be pre-specified like the one for routine work and, hence, traditional approaches like BPM just fail.

However, the lack of an appropriate context- and process-aware support reduces knowledge workers' productivity as well as it hinders them from reusing and continuously improving elaborated solutions. The Opens internal link in current windowproCollab project aims at developing a new, innovative solution to overcome these obstacles for facilitating knowledge workers' daily workload. Based on case studies and a theoretical foundation of knowledge work, a generic approach has been developed to generally increase the support of today's knowledge workers.