Service Category: Consulting, Courses & Help

Trained kiz staff advise university members on matters such as purchasing computer hardware, installing operating systems and applications, configuring network access (Wi-Fi, LAN, VPN), virus protection, and troubleshooting minor issues of all kinds. 

The service is aimed primarily (but not exclusively) at users of mobile devices (laptops, tablets) and is provided as a “walk-in” service at the kiz facilities rather than on-site at the user’s location. In addition, consumables in the printers in the computer labs are replenished, and the areas are checked for damage and clutter.

Location:
kiz University East
Building O26 Level 5 Room 5101

Features

• Advice on purchasing IT hardware (PCs, notebooks, tablets, etc.)
• Help with the installation of operating systems and application programs
• Help with the configuration of the network access (WLAN, LAN, VPN) as well as the accesses to other IT services of the kiz
• Help with the removal of computer viruses as well as the eleimination of minor problems of all kind
• The consulting service is provided in the offices of the kiz (O26 level 5 room 5101). Devices which have to be installed or troubleshooted must be brought along.
• An on-site support is generally not possible and can only be provided in inevitable cases by arrangement and depending on vacant capacities as well as exclusively on the campus Oberer Eselsberg.
• Restocking printer supplies in the computer labs
• Checking for damage and clutter

User groups

Members of Ulm University

Office hours

• Mondays 2.00 pm–4.00 pm
• Tuesdays 9.00 am–2.00 pm
• Wednesdays 10.00 am–2.00 pm
• Thursdays 2.00 pm–5.00 pm

During the lecture-free time, the office hours may be different.

Application modalities

The service can be used without a separate application.