Restricted operation of the kiz (pandemic level 2)

To combat the COVID-19 pandemic, operational restrictions have been put in place at the university for the summer semester 2020 (currently: pandemic level 2). For most of its services the kiz offers an operation in normal or restricted scope and has extended or modified the services critical for online teaching and working in the home office.

Information portal on the restricted operation of the kiz

With the start of lecture operation on April 20, we expect a massive increase in support requests to our helpdesk. Therefore, please use the information provided on our information portal for emergency operation and on our regular websites for questions and problems. Only if you have not been able to clarify your question or problem with this information, please contact our helpdesk by e-mail. Please understand that support requests for which you can find the answer on our web pages are handled subordinately by our support staff or you will only receive a reference to the information or FAQ pages.

Warning of increased cyber attacks

It is becoming apparent that the current emergency situation of authorities, universities and companies is increasingly being exploited by cybercriminals (see BSI information). With a few basic rules and increased vigilance you can already minimize many risks.

More about information security

Communication and Information Centre (kiz)

  • Helpdesk

    Please contact us if you have questions or problems related to the kiz services:
    Mon - Thu: 8 a.m. - 6 p.m.
    Fri: 8 a.m. - 4 p.m.
    Tel: +49 (0) 731 / 50 - 30000
    (University intern: 30000)

    Support Portal

  • Service Points

    Service Points are locations where you can visit us personally.


  • Identity Management

    Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.

    IDM Self Services

  • Service Request Forms

    Forms to request a service or report a problem:

    Overview of forms

  • Literature Search

  • kiz from A to Z

    With about 400 keywords you will get direct access to our services. If something isn't listed, please contact our Internet Editorial Office.

    A-Z List

  • kiz Newsletter

    kiz Newsletter

    Covid-19 Special Edition May 2020 (PDF)

    Previous issues can be found in our archive.

  • Jobs

    Are you looking for a new job or an apprenticeship? Find out more about our vacancies:



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