ILL Terms of Use

Please note the following information:

  • To place an ILL request, go to the library catalogue and conduct a search.
  • ILL fee: 1,50 EUR (per loan or photocopy - up to 20 pages). Articles longer than 20 pages incur an additional charge.  International orders can possibly be much more expensive. The patron must agree to these fees in advance (approximate cost is 10-20 EUR).
  • Delivery is usually within one week (photocopies: 1 - 4 days).
  • You must have a library account to order. Non-university patrons can apply for a kiz service card.
  • The ILL fee is to be understood as a processing fee that must be paid, even if the library is unable to fulfill the order. The completion quota is 96,1 %.
  • The Interlibrary Loan Regulations apply.
  • The following item are excluded from ILL
    • Materials held by the library, even if it is currently out on loan or belongs to a reference collection.
    • Degree theses (Diplom, bachelor’s, and master’s theses)
    • Patent specifications
    • Loose-leaf collections
  • Electronic delivery is not available.
  • Order processing is for the most part fully automated and therefore accelerated.
  • The library offers a fee-based service for express orders  Expresslieferdienst (self retrieval, delivery by in-house mail, postal service, or fax).

Communication and Information Centre (kiz)

  • Helpdesk

    Please contact us if you have questions or problems related to the kiz services:

    Office hours
    Monday - Thursday
    09:00 h - 12:00 h and 13:00 h - 15:30 h

    Friday 09:00 h - 12:00 h

    +49 (0) 731 / 50 - 30000

    +49 (0) 731 / 50 - 1230000

    Order a Callback
    Support Portal

  • Service Points

    Service Points are locations where you can visit us personally.


  • Identity Management

    Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.

    IDM Self Services

  • Literature Search

  • kiz from A to Z

    With about 400 keywords you will get direct access to our services. If something isn't listed, please contact our Internet Editorial Office.

    A-Z List