ILL Terms of Use

Please note the following information:

  • To place an ILL request, go to the library catalogue and conduct a search.
  • ILL fee: 1,50 EUR (per loan or photocopy - up to 20 pages). Articles longer than 20 pages incur an additional charge.  International orders can possibly be much more expensive. The patron must agree to these fees in advance (approximate cost is 10-20 EUR).
  • Delivery is usually within one week (photocopies: 1 - 4 days).
  • You must have a library account to order. Non-university patrons can apply for a kiz service card.
  • The ILL fee is to be understood as a processing fee that must be paid, even if the library is unable to fulfill the order. The completion quota is 96,1 %.
  • The Interlibrary Loan Regulations apply.
  • The following item are excluded from ILL
    • Materials held by the library, even if it is currently out on loan or belongs to a reference collection.
    • Degree theses (Diplom, bachelor’s, and master’s theses)
    • Patent specifications
    • Loose-leaf collections
  • Electronic delivery is not available.
  • Order processing is for the most part fully automated and therefore accelerated.
  • The library offers a fee-based service for express orders  Expresslieferdienst (self retrieval, delivery by in-house mail, postal service, or fax).

Communication and Information Centre (kiz)

Please contact us if you have questions or problems related to the kiz services:

Office hours
Monday - Thursday
09:00 h - 12:00 h and 13:00 h - 15:30 h

Friday 09:00 h - 12:00 h

Phone
+49 (0) 731 / 50 - 30000

Telefax
+49 (0) 731 / 50 - 1230000

Order a Callback
helpdesk(at)uni-ulm.de
Support Portal
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Service Points are locations where you can visit us personally.

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Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.

IDM Self Services
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