Copy service

Service category: Document delivery

Articles from the kiz's entire stock of journals and monographs can be ordered either as paper copies in black and white (conventional document service) or as colour scans (digital document service DDS).

Paper copies: conventional dokument service
Scan: digital dokument service

Performance features

  • Ordering via the online catalogue
  • Supplementation or correction of inaccurate information by kiz staff
  • Creation of the copy or scan
  • Optional rush orders (surcharge) are completed within 24 hours.
  • Automatic notification by e-mail that the order has been completed Provision or dispatch of the document: Paper copies can be collected from the circulation desks in the library head office or in Helmholtzstraße (chosen by the customer) or they can be sent by internal post.
  • Scans are created in PDF format and can be accessed or downloaded within the online catalogue via "My Account".

User groups

Members of the university and the university hospital.

Service hours

24 x 7 x 365 (online order)
Mon - Thurs 9:00 - 15:30, Fri 9:00 - 12:00 (order execution)

Application modalities

No separate application is required to use the service. The prerequisite is an active library account, which is automatically set up with the kiz account or linked to a kiz service card.

Fee / Charge

The service is subject to a fee. Fees and charges are levied in accordance with the Schedule of Fees and Charges.

Communication and Information Centre (kiz)

Please contact us if you have questions or problems related to the kiz services:

Office hours
Monday - Thursday
09:00 h - 12:00 h and 13:00 h - 15:30 h

Friday 09:00 h - 12:00 h

Phone
+49 (0) 731 / 50 - 30000

Telefax
+49 (0) 731 / 50 - 1230000

Order a Callback
helpdesk(at)uni-ulm.de
Support Portal
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Service Points are locations where you can visit us personally.

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Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.

IDM Self Services
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With about 400 keywords you will get direct access to our services. If something isn't listed, please contact our Internet Editorial Office.

A-Z List

Elsevier Emergency Supply

Members of the university can order articles from Elsevier journals (from 2018) free of charge.

Article order Elsevier