Consulting, Courses & Help
The helpdesk is the first place to go for questions about kiz services, as well as for reporting and solving problems and incidents related to these services (1st level support). It is organized according to the principles of the ITIL framework. Inquiries which cannot be processed by the helpdesk are forwarded to the responsible personnel of the 2nd Level Support.
This service generally provides a 2nd level support in the field of library services, especially in questions of information retrieval, document procurement and library use.
Trained employees give you advise for different IT related Problems. For example, (WLAN, LAN, VPN), virus control and the elimination of minor malfunctions of all kinds, when purchasing PC hardware, installation of operating systems and application programs, …
The kiz offers courses about the library, information technology and media every semester. The courses are usually listed in the course catalogue and require a registration. The target group of the courses are members of the university (students, employees). Most of the courses are not part of the regular curriculum. The kiz also offers online courses and learning materials, which are available to all members of the University of Ulm for self-study at the central learning platform Moodle.
Assessment of IT procurement requests
When a university institution needs new computer equipment, the kiz offers consultation. The kiz gives advise within the rules laid down by the university administration for an appraisal.
Communication and Information Centre (kiz)
Please contact us if you have questions or problems related to the kiz services:
Monday - Thursday
09:00 h - 12:00 h and 13:00 h - 15:30 h
Friday 09:00 h - 12:00 h
+49 (0) 731 / 50 - 30000
+49 (0) 731 / 50 - 1230000
Order a Callback
Support Portal (Uni internal)
Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.
Research in the library stock: monographs, textbooks, magazines, university publications, e-books, e-journals, national licenses, and the contents of the institutional repository OPARU.
With about 400 keywords you will get direct access to our services. If something isn't listed, please contact our Internet Editorial Office.