Librarian Information

This service generally provides 2nd level support in the area of library services, in particular for questions on research, document delivery and use of resources (print and electronic media).

In addition, 1st level support is provided for library-related questions through direct contact at the Service Point Information.

Evaluation of IT procurement applications

Within the framework of the procurement rules laid down by the university administration, an assessment and, if necessary, advice is provided for the applicant institution on the procurement of IT equipment.

Please forward the original IT procurement applications to be evaluated by internal mail to the kiz office Uni Ost or bring them personally during office hours.

Equipment rental notebooks

The kiz provides preinstalled notebooks with Windows for events, courses and projects to facilities of the University of Ulm. The software package includes up-to-date standard software, but can also be customized by the borrower.

Helpdesk

The helpdesk is the first place to go for questions about kiz services, as well as for reporting and solving problems and incidents related to these services (1st level support). It is organized according to the principles of the ITIL framework. Inquiries which cannot be processed by the helpdesk are forwarded to the responsible personnel of the 2nd Level Support.

Course offer

The kiz offers courses about the library, information technology and media every semester. The courses are usually listed in the course catalogue and require a registration. The target group of the courses are members of the university (students, employees). Most of the courses are not part of the regular curriculum. The kiz also offers online courses and learning materials, which are available to all members of the University of Ulm for self-study at the central learning platform Moodle.

IT Consultation

Trained employees give you advise for different IT related Problems. For example, (WLAN, LAN, VPN), virus control and the elimination of minor malfunctions of all kinds, when purchasing PC hardware, installation of operating systems and application programs, …

Research guidance

The service includes consulting and conducting topic-specific literature searches for a fee. Free and licensed subject databases offered online by STN (Scientific & Technical Information Network) serve as sources of information. Citation analyses are carried out in the "Web of Science" databases. In addition, individual, free advice on the kiz's database services is offered on request.