The Service Point Information will be open in August/September 2022
Mo - Fr from 10 am to 1 pm.

You can also reach us by phone or by mail:
+49(0)731 / 50-15544

Service-Point Information

  • Monday - Friday 10 am till 3 pm   in person at the Service-Point Information
  • Monday - Friday  9 am till 4 pm  reachable by phone and e-mail
  • Saturday 10 am till 1 pm (not during the semester break)

We also offer appointments during and after office hours.

Adress: kiz University West
Albert-Einstein-Allee 37
Central Library
GPS: N 48° 25' 17.57"
E   9° 56' 51.80"
Telephone: +49 (0)731 / 50 - 15544
Fax: +49 (0)731 / 50 - 31494
E-Mail: kiz.information(at)
Online-Form: Information and Reference


  • The Service Point Information is responsible for all questions concerning library services, in particular questions concerning research, document delivery and use of resources (print and e-media).
  • You will receive an answer by e-mail within 24 hours (not on Sundays and public holidays).
  • Registration authority for personal identification in the context of the creation of a digital certificate for e-mail communication (DFN Global user certificate).
    Mon - Fri 9:00 - 16:00 hours.
  • Organisation and implementation of courses and guided tours for the introduction to library use on request for university users and groups of pupils. Currently only limited possibilities.
Service Point Information
Service Point Information

Communication and Information Centre (kiz)

Please contact us if you have questions or problems related to the kiz services:

Office hours
Monday - Thursday
09:00 h - 12:00 h and 13:00 h - 15:30 h

Friday 09:00 h - 12:00 h

+49 (0) 731 / 50 - 30000

+49 (0) 731 / 50 - 1230000

Order a Callback
Support Portal (Uni internal)

Service Points are locations where you can visit us personally.


Using self-service functions of the Identity Management System (IDM): Administer permissions, subscribe to services, change passwords.

IDM Self Services

Research in the library stock: monographs, textbooks, magazines, university publications, e-books, e-journals, national licenses, and the contents of the institutional repository OPARU.

library catalogue::local

With about 400 keywords you will get direct access to our services. If something isn't listed, please contact our Internet Editorial Office.

A-Z List